Communication & Professional Skills Training in Washington, DC or Live Online

Course was a great starter to writing PDs, I am interested to see what other courses are offered. Paul was very knowledgeable and friendly, made course lively and not boring and was able to answer questions completely and explain things in an easily understandable way.

Sara M.

Very well presented, clear and Paul made it easy to understand.

Kathleen C.

I have learned a lot that I can use in my role as a first-time supervisor. Instructor was good and knew the material. Had lots of stories to relate to the content.

Chelsea A.

I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace

Charlene S.

Great! An eye opener experience! The class was very educational and impactful. A lot of useful learning tools were provided. This information will be incorporated into my daily Administrative Officer's duties.

Gawu G.

I enjoyed the course and would definitely recommend it to my coworkers. Very informative, lots of information, great instructor.

Sandra McKenney

This is the 2nd course I've taken with Mr. Criscuolo, and I really enjoyed the overall experience. He creates a collaborative and welcoming virtual classroom environment and ensures that everyone participates equitably.

Nicholas H.

I feel as though I picked up a year's worth of management experience over these 5 days. It gave me a lot of confidence to get some of the answers right without any management experience. Bob is great. Very engaging. Very respectful of our time and our work/personal needs. The scenario-based format is excellent. As a new manager, it was great to think through the many scenarios.

Franklin J.

Great subject matter. I am passionate about the topic of HR. Bob showed deep knowledge of the rules and regulations that govern the topics of this course.

Kerri Clay

It has been years since I have had any English courses, and I forgot a lot about grammar. Frank made it easy to learn. This course was exactly what I needed!

Ashley G.

Great experience. The content was good and useful. Deborah was very detailed, informative, and well prepared.

Armando C.

Great class. Instructor was very knowledgeable on the subject matter.

Lisa Molina-Laborde

I came to this course to learn more about myself and why I cant seem to self manage in the moments of impulsivity, I'm leaving the course feeling confident and excited to use all the tools and skills that I learned from Mr. King. 10/10

Levingston Lewis

Instructor was very personable and because of the small class size kept it at our pace.

Edward K.

Very detailed class. The instructor had good explanations.

Kiyoko O.

The instructor made the experience engaging and retained the materials presented. The flow of the curriculum was well laid out. Well done!

Juli P.

Debby was very nice, knowledgeable and respectful. The course had great material and was very user friendly.

Tara G.

The course was very informative and collaborative. Thank you!

Carla Bissonnette

Deborah and her class on leadership highlight the importance of understanding not only the responsibilities that come with leading but also the qualities that inspire others to follow. As a supervisor, Deborah brings real-world experience into the discussions, allowing her class to explore leadership from both a theoretical and practical perspective. She emphasizes that true leadership goes beyond titles and authority—it is about building trust, communicating effectively, and guiding a team toward shared goals. In her sessions, she encourages students to reflect on their own leadership styles, strengths, and areas for growth, fostering an environment where collaboration and self-awareness are key. The class often engages in case studies, group exercises, and scenario-based discussions to practice decision-making, conflict resolution, and political savvy in the workplace. Deborah also challenges her students to think critically about ethical leadership, reminding them that credibility and integrity are the foundation of influence. By combining structured lessons with interactive dialogue, she ensures her students leave with a deeper understanding of how leadership is not just about managing people, but about inspiring them, empowering them, and setting a vision that others believe in and want to achieve.

Alexis B.

Debby did a great job explaining! Class content were on point and clear. This lesson will surely take me a long way in current job role.

Steve Anthony

Debby Deichman is a fantastic instructor who is knowledgeable and keeps the students engaged. The content was very interesting and appropriate for the course. One of the best courses I have taken with GSUSA.

Carole M.

Debbie was an amazing instructor and provided many helpful real world examples to illustrate her points. It was an immensely enjoyable experience and the interactions with members from other agencies added a great layer to the the training.

Samuel N.

Very informative!

Natalie Ho

Debby was an inspirational instructor who made the class very interesting which is sometimes hard to do with this material. I appreciated her valuable insight! I enjoyed the class and the engagement with classmates.

Beth A.

Very detail oriented.

Lakshmi Angara

The instructor was thorough. I liked the term "mirroring" it is something we do, but did not have a word for.

Nicholas Schenck

Grover did an excellent job in presenting the class content and exercises into the line of work we do. I found the class content to be informative and useful. The course was highly satisfying and I would recommend taking another course that Grover is an instructor for.

Oanh P.

Awesome instructor who is enthusiastic about teaching.

Ty L.

I thought this course was a great introduction to leadership. It is hard to find a leadership course for non-supervisors, and I thought this did a perfect job to help those seeking leadership roles in the future. I liked the mix of content, including taking individual questionnaires to make the course more specific to each person. I also felt like it was engaging. I appreciated the use of videos, hands on activities, questionnaires, and break out rooms to fill the day. I felt connected to the class throughout the two day course. Debby was very engaging throughout the course, and I liked her pace. I felt like she was very knowledgeable and had a lot of information to share. She definitely forced me to think about myself and my leadership style.

Amanda L.

Very informative and will use these tips when I return back to the office.

Dianne P.

Frank kept it interesting and informative. Appreciate his knowledge and background.

Barry L.

Frank is knowledgeable, engaging and personable. I give the class five stars for what it is, a great class for new writers.

Nicole B.

The class content provided information, worksheets, and learning opportunities for all students new to writing. Mr. Frank Polk displayed his professionalism and love for this course material. He was engaging, humorous, and learned. He is an obvious subject matter expert on this subject. Thank you!

Angela M.

Frank Pope is very engaging and makes the course fun with his comments and jokes. He was great about identifying the experience level of the students so we didn't spend too much time on more basic material. He was impartial, calling on everyone to participate and allowing for a variety of comments and discussions. Great instructor, fun group, easy-to-follow and thorough material.

Suzanne M.

Great course. Clear materials.

Emma Delehanty

The materials will be a great reference going forward. Instructor was personable and very adaptive to the classes requirements. I would recommend this course to teamates.

Al J.

Excellent teaching style, highly recommended.

Rabia Rafiq

I enjoyed this class a lot, and will take a lot of the knowledge with me. Clear and easy to follow content with both the PP and manual. It was good breaking up the course with videos, exercises, and lectures.

Ryan M.

Great class!

Srini Somayajula

This was probably the best soft skill training I have received. This training helped me become more comfortable when briefing by focusing on the techniques and core principles that were discussed.

Dan McMahon

GREAT interactions with my peers, would definitely tell others to take this class.

Naomi Adams

Enjoyed the course overall. Appreciated the smaller class size and more personal setting.

Kevin C.

High marks for the course and the instructor.

Kristina H.

Betsy was very kind and funny. You can tell she's a well seasoned auditor with lots of valuable experience.

Kristen S.

It was great with helpful insights and it helped me to identify ways to support my agency's missions and become more effective with specific assignments. Thank you! This was a great class.

Lacoya S.

I needed this class very much! It is clear that Betsy knows her stuff, and I hope she accepts it as a compliment when I say that I never had butterfly eyes (fluttering eyes due to sleepiness) during the 3 days of this class. I will definitely take what I learned in this class and share it w/ my teammates.

Isabella G.

Great experience.

Emma D.

This class was transformative in developing my critical thinking and problem-solving skills. Dr. Sarah Lee’s expertise, coupled with practical exercises and real-world case studies, made the learning experience both engaging and impactful. I now feel more confident in analyzing complex problems and presenting clear, actionable solutions. Highly recommended for anyone looking to enhance their decision-making and communication abilities.

Vincent Swann

I found the two-day course very valuable. It gave me a structured way to approach problem solving and decision making, and I feel more confident in addressing challenges such as groupthink in team settings. I also appreciated the focus on ethics, which helped me think about how to apply ethical considerations when making or supporting decisions. Overall the course gave me practical tools I can apply directly in my work.

LaShonda Bracey

Awesome training! It was a GREAT experience. We had a great instructor. The small groups gave us an opportunity to apply what we learned.

Simeon Williams

An essential course for leaders who want to bring emotional intelligence into real-world action. This course will help me lead with greater empathy, focus, and purpose.

Krishawn Graham

I enjoyed the class. The instructor was very good. Great material!

Crystal R.

Mr. Criscuolo was very pleasant and knowledgeable instructor in the course. I enjoyed being in the class over the two day time period. He made the class very engaging and fun to be in. I would attend another class Mr. Criscuolo teaches in future.

LoGin W.

Very engaging.

Michelle C.

The instructor did an amazing job presenting the materials and making the course come to life with examples and knowledge.

Nathan F.

The Decision Making and Problem Solving two day course was informative with live interactions with other professionals. I would certainly sign up for additional courses as I continue to professionally develop myself as a leader. Thank you.

Venus Coaxum

Mr. Sanders was very knowledgeable and engaging. The class was filled with interesting information which is useful in my everyday job.

Felecia R.

Stefan was patient and very engaging in his style. I particularly liked the relatable content and the examples to apply the tools. Overall, this was a surprisingly engaging and fulfilling experience.

Cantrist H.

The course was good.

Christina H.

Very positive experience and took away a lot of great information.

Robin S.

Trina Petty was outstanding and provided very knowledgeable information. I would highly recommend this course for those needing knowledge in position management.

Esteban M.

Highly recommended.

Robert Kebre

The Administrative Officer/Executive Assistant training offered by Graduate School USA is a must for all people in this field! Excellent opportunity to learn more about what your roles and responsibilities are.

Jerry Neal

Ms. Carla was extremely knowledgeable and professional. She provided consistent instruction and feedback in a manner that was clear and corrective, but mindful and supportive for the supervisors with various levels of experience. Course was long but valuable. I enjoyed the discussions and activities with others from various agencies and with varied levels of experience. My organization often sends new superiors to this course and I'm happy to say that I will recommend that we continue with this course.

Afrika H.

This has been the best course i have taken. Coach Don is an excellent instructor.

Moira D.

If you had asked me before taking this class whether it would boost my confidence, I would have said no. But after just three days, I was able to facilitate a meeting with confidence. The shift was surprising and empowering.

Sharon Smith

Instructor is very personable, understanding, and engaging that made the class very intellectually stimulating. Overall would recommend the course.

Jason M.

Bernice was great, she was very engaging despite the small class size (2 people). I learned a lot from Bernice and the course materials.

Allison S.

This was an excellent course. I learned a lot.

Milica M.

The instructor had very personal delivery and was very knowledgeable!

Letitia W.

Loved Trina- she's passionate about teaching this class, kept everyone engaged, and kept us on our toes!

Anne J.

Instructor was knowledgeable and experienced in the field. She was able to use her real world examples from her career to guide us through. The timing of this class was perfect as the government restructures who and how we work. Great class, great instructor, and I am glad I was able to take this class!

Maliah Morgan

Everything went well, very interactive and professors were well prepared.

Nha Truc Duong

One of the best classes I've taken in a very long time. Kept me engaged the entire time and didn't want to miss any part of it.

Katie Hayden

Instructor was very prepared, quick to pivot with additional relevant material.

Joseph M.

The instructor was prepared and really engaging. This class will give you technical terminology and methods to document your decisions for processes that you do daily.

Vanessa Carr

I have a better understanding of the win win concept, and the importance of my listening skills.

Sherie Coleman

The course was outstanding! Stefan made it very engaging and relevant to problem solving and decision making at my agency. Looking forward to sharing the information with my team.

RuthAnn Howard

Great class. Dit Talley was an exceptionally knowledgeable and professional instructor. His years of experience helped me understand the content better. He is a great asset to the university and I will look for other courses by him. Content was just right and provides helpful information and resources. Great experience overall.

Evelyn Botchway

Very engaging. Very helpful content. Easy to follow. Will use in my day to day activities at work.

Christine W.

It was nice to have the prospective of someone with such immense experience and pride in the position. It gave me a sense that the work I do is valuable.

Michele P.

Impressive instructor! Appreciated learning through his shared experiences. The activities were worthwhile. Great class. Changed my outlook on the AO role. Gave direction on further education.

Tabitha W.

Enjoyed the engagement and the case study was interesting.

Kathleen L.

The instructor did an outstanding job. Great job by instructor to keep the class engaged.

Leonard W.

Great class- content and presentation were valuable. I think Alan was very interesting and provided examples that kept the class motivated to continue. This class provided the foundation I needed to fill in the instructional gaps I have in ER.

Caron H.

Mrs. Otto was very professional and kept the training on schedule while entertaining. There was a lot of material to cover and in the beginning I was not sure we would be able to cover everything, but we did! I enjoyed the small class size and everyone was able to contribute to the discussion, ask questions and receive answers. This class was really good for a first time student in the virtual classroom.

Muriel B.

Trina Petty is a great instructor! She made the training fun and engaging. She's super knowledgeable, always willing to help and explain in detail that makes learning easier. I'm glad she equipped me with tools I can actually use.

Gwendalyn F.

The instructor was very knowledgeable about the topics and was able to provide lots of examples from his career.

Kayla L.

The instructor was upbeat and personable. She had a wealth of knowledge that she shared throughout the training. Overall, I had a good experience. I liked how the course content was relative to the subject and provided a lot of information that can be used for future application.

Erin S.

Alan was awesome. He communicated clearly, was an expert on the subject matter, was able to reference personal examples from his own career, and was engaging. He kept everyone's interest for the duration of the 3 days.

Joseph D.

I had such a great time, and it truly didn't feel like a large workload at all. I looked forward to class every day. Don was incredible and so welcoming as an instructor. He was confident in his students from the start and so enthusiastic - definitely wants his students to succeed.

Alyssa G.

There was a lot of great information shared and I liked the participation.

Rhoda Williams

The content is very relevant in this current climate and the instructor was engaging and knowledgeable.

Candace B.

The instructor was very knowledgeable and allowed the class opportunity to share their experiences with scenarios taught in the class. As a beginner level class, I feel like the materials covered the basis of position management.

Twanna D.

Really thorough and great class! It was easy to understand and I enjoyed how informative the instructor was; she spoke with such a deep background and expertise.

Rose F.

This is great awareness and application to have to usefully consult with customers and support NASA HR operations partners. The break outs and exercises and sharing experiences across participants were most helpful!

Sarah Mccrea

I found the course content was easy to follow. The instructor was also very knowledgeable and kept the classroom engaged in discussions.

Natasha G.

Great course, received the class materials about two weeks beforehand and it was a good learning experience. It was an educational and good course to learn about as a new auditor.

Liliyana Lam

Good materials and lots of cases to practice. As an auditor, this class is a must.

Javier T.

What truly stood out was Dan's engaging and interactive teaching style. He incorporated real world examples, experience and group discussions, which kept the sessions dynamic and interesting. Because of his teaching style and how he made it relatable, I will definitely utilize this training in both my professional and personal life. Dan is an excellent instructor, and I would highly recommend him to anyone that is look for exceptional training!

Veronica M.

The Audit Evidence and Documentation course provides the foundation needed to excel as an auditor. Class time was utilized in an efficient and effective manner. The instructor's credibility was reflected in how he addressed questions and packaged material.

Brenda Clark

The instructor was knowledgeable and engaged and encouraged student participation. The class was small but I appreciated the student and instructor engagement.

Erin P.

Dan was considerate and made sure all students were engaged. He gave good examples and sparked good discussions. Worth the time and I am able to take back to work and utilize what I learned.

Tracy E.

I enjoy attending classes with Graduate School USA because the instructors are fellow federal employees, many of whom have served in the military. They are relatable, reasonable, personable, and knowledgeable.

Honey Shewbert

Writing Essentials is must have for all leaders. Thank you for the instruction and practical examples.

Venus Coaxum

Geri was great, took the time to explain everything and keep the class interesting in the virtual environment.

Jill S.

I had a great experience. The instructor made sure that we stayed on track, we stayed on the agenda. She was very interactive and overall, a great instructor.

Ronneshia B.

I really learned a lot. Instructor was very knowledgeable.

Elana S.

Thank you, great info!

Jarrett Dudley

Instructor did a great job keeping the course interactive and the exercises kept me engaged in the material while still being able to take back the guides, notes, and materials with me to best understand the course. Definitely helped when needed to get our creative juices going and learned a lot from other participants.

Kevin Denby

Highly recommend participating in a course taught by Debby Deichman, an instructor with a host of experience and stories that will relate to your current perspective and illuminate the vast understanding of Relationship-Building. There was a lot of material to get through in these two days, and several activities and group sessions. While the pacing and timing presented some challenges, the experience was stellar! The participants were amicable and supportive. The instructor brought dynamics and tremendous knowledge. The content was eye-opening, and refreshing reminder of skills that are often overlooked.

Stacy Culler

Great Instructor, Great Content, Great Results!

Robert Goebeler

I enjoyed the course. Ashley was very entertaining! She was able to keep everyone engaged on course content, sharing personal stories and was very knowledgeable.

Jessica M.

Overall the class was very insightful. I was able to learn new things about myself and building relationships. The class was very informing. Mrs. Debby Deichman was very engaing and knowledgeable of all the course material.

Justin R.

Very interactive! Great course, great instructor.

Catherine B.

Ms. Ashley was very informative and fun to listen to.

Amanda S.

My instructor was very knowledgeable and thorough with the course material. I like how we are able to apply it to real scenarios so we could see it in action.

Nadia S.

Highly recommend this course! It was packed with lots of info. I learned a lot and am happy to say it will also help in my job.

Ed L.

I really enjoyed this class. I learned a lot and enjoyed the interactive class exercises. It was a good amount of material covered for the amount of class time. My instructor was also very communicative, friendly, and easy to understand.

Erin K.

Each class I've taken with Graduate School is well organized and taught by knowledgable teachers. Thank you!

Jennifer Young

Class was well organized and taught several aspects of creating a clean professional document. Nothing was rushed and there was plenty of time to ask questions and discuss any topic further.

Gregory Diaz

Instructor was knowledgeable. She stayed in contact during break out sessions for any questions or clarification. The content was good and valid. We actually had several that work with WG so it was nice to actually learn more of those.

Traci B.

Glad to have been a part of this class and would suggest this to anyone. Everything was to the point and easy to follow. The instructor was extremely knowledgeable and very open to discussion and suggestions.

Robret R.

Writing Essentials was a great refresher course especially with being a course I completed back in college. The instructor was awesome as she created a space for conversation and growth. I highly recommend this course. Thank you!

LaQuishia Fearno

Time well spent. Carla is knowledgeable about the subject, and is patient and flexible when I experienced technical issues.

Xiaoqin T.

This was exactly what I expected from the course, and I think it improved my current briefing skills. It also gave me extra tools to use in the future. Instructor was also really good, she was really great at communicating the material effectively and held the class's focus.

Anastasia H.

Marshall was a great instructor; he was very kind and personable which created a comfortable environment for practicing speaking skills and techniques.

Vinod Siberry

Content was interesting and participant guide was helpful and easy to follow. Instructor was engaging, funny, and made the content interesting with examples and real life scenarios.

Lohr D.

I will be recommending this class to coworkers and leadership within my command. I think everyone should take this training. We all can learn from this course material.

Traci Wright

Very knowledgeable. Thank you!

Nicole S.

100% in line to support my needs. Very well planned agenda with an engaging format. I really enjoyed the learning experience. Marshall is very knowledgeable and organized with presentation material, a friendly professional who is very good at what he does for GradUSA.

Lisa B.

Katie Todd was personable, very knowledgeable, and helpful in supplementing the written material. She allowed us learners to share our experiences; provided coaching notes; offered to assist before/after the class with any HR matters; and kept us engaged at all times!

Kevin W.

Gave me insight into Position Management tools, which was cool. Per the instructor - Mission is one of the most if not the most important factor in PM.

Janelle Langland

The instructors are what make the Grad School USA great! I appreciated Katie's approach to the material and the experience she brought to each lesson. She is very knowledgeable and was a great resource as we moved through each module.

Alicia C.

I came away feeling better energized to speak with my managers and organizations regarding some of the issues they are experiencing based upon the knowledge that I was provided over the last 2 days.

Paula Mingo

Excellent class, the instructor provided details needed.

Shellyann T.

Worth the time to learn from this class.

Casey S.

Taking this class was such a great experience! Even though there were only two of us, the small group setting made the lessons feel personal and engaging. Our instructor made every session fun with their sense of humor and down-to-earth approach, making the material easier to understand and really enjoyable to learn. They were relatable, approachable, and lightened the class atmosphere while ensuring we walked away with fundamental knowledge and skills. The in-person experience was absolutely worth it, and I’d highly recommend this instructor to anyone looking for both learning and laughter.

Ines Hungria

Katie Todd was an amazing instructor. Her knowledge, insight, and personality were the highlights of this learning experience.

Bryant Sarratt

Dr. Frazier was interactive and entertaining on a challenging subject. He encouraged questions, discussion, and role play to help the class address real-life situations. He used real life examples from his experiences to illustrate many of the topics and went beyond the materials when it will help address a question posed by the class.

Amanda F.

Content was good and exercises were engaging. Ashley was very engaging and fun to listen to.

Civitello A.

I learned a lot and I hope to put the course materials to good use. Interesting topic and new perspectives about conflict. Dit was very engaging and knowledgeable.

Sharon B.

This class pushed me out of my comfort zone in the best way. I've gained so much confidence and can't wait to apply what I've learned.

Sharon H.

Karen was wonderful and very professional. She was engaging and provided a lot of information and guidance.

Elizabeth H.

Good course and instructor.

Sulalith D.

Great instructor, Marshal kept us on task and was great to work with.

Brian Chapple

It was a good class and Mr. Marshall was a wonderful instructor! He was very professional and polite.

Lina C.

I didn't realize there was so much that goes into managing my time. I took so much from the class and I have something to look back on when I put into practice on improving my current habits. Marshall was very interactive, gave us plenty of breaks to give me time to refresh, he was very professional and respectful of everyone in the class. He was friendly and had an upbeat attitude to make me feel engaged and not bored with learning the training material.

Katie K.

Would recommend this course to my peers. Kimberly is very knowledgeable and helpful, easy to understand she took the the time to explain further when needed.

Lisa P.

Great. I learned a lot and have a better understanding about federal management positions.

Stephanie O.

Amazing course! I must-do for anyone in HR, as classification has a lot of overlap in bot Staffing/Recruitment and Labor/Employee Relations!

Jorge Reyes