Positive Approaches to Difficult People (COMM7009)

Description

Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.

Tuition:

2024 classes:
Virtual Instructor-Led: $949
Self-paced (with instructor assistance): $949

2025 classes:
Virtual Instructor-Led: $999
Self-paced (with instructor assistance): $999

Credits:

1.2 CEU's

Class Type:

This course is currently being offered in the following training modalities:

• Online
  • OnDemand - COMM7009A002
    • Class Length: Students have 6 months to complete any self-paced course.
  • Virtual Instructor-Led - COMM7009A001
    • Class Length: This class is listed as a 2-day course.
• In-Person Classroom
  • Positive Approaches to Difficult People - COMM7009D
    • Class Length: This class is listed as a 2-day course.
    • For in-person training sessions, participants are required to download the course materials to a personal device (e.g., laptop or tablet) and bring their device to class for use during classroom instruction.
• On-site
  • Contact our Business Development department for more information.