Positive Approaches to Difficult People (COMM7009)

Description:

Do not let "difficult" people ruin another day! Learn approaches for maintaining your composure and clarifying underlying issues, as well as strategic questioning and listening techniques to discover what is behind someone with a difficult personality. Leave the course refreshed and prepared to minimize the negative impact of difficult people in your work environment.

Duration:

2 days

Level:

Foundational

Who Should Attend?

This course is ideal for professionals who want to effectively manage interactions with difficult people and maintain a positive work environment. 

Credits:

1.2 CEUs

Learning Outcomes:

• Provide a definition of a difficult person.
• Determine your personality and behavior style.
• Determine your communication style.
• Determine your listening style.
• Understand how filters in life affect listening.
• Deal effectively with criticism.
• Recognize conflict-inducing behaviors.
• Analyze your assertive responses.
• Use a six-step technique to develop assertive responses.
• Identify the eight types of difficult people.
• Identify the four quadrants that encompass the eight types of difficult people.
• Identify the strengths and weaknesses of each quadrant.
• Identify positive strategies for dealing with people.

Available Sessions:

Session Code	Start Date	End Date	Location	Tuition
Session Code COMM7090-002 COMM7090-002	Start Date Rolling	End Date Dec 30, 2025 11:59 PM EST	Location On Demand	Tuition $999.00	Register For Session
Session Code COMM7009-001 COMM7009-001	Start Date May 13, 2025 9:00 AM EST	End Date May 14, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM7009-002 COMM7009-002	Start Date Jun 17, 2025 9:00 AM EST	End Date Jun 18, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM7009-003 COMM7009-003	Start Date Jul 02, 2025 9:00 AM EST	End Date Jul 03, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM7009-004 COMM7009-004	Start Date Aug 19, 2025 9:00 AM EST	End Date Aug 20, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM7009-005 COMM7009-005	Start Date Sep 23, 2025 9:00 AM EST	End Date Sep 24, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM7009-006 COMM7009-006	Start Date Oct 15, 2025 9:00 AM EST	End Date Oct 16, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session

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