Effective Communication with Customers (COMM8000)

Description:

Develop superior customer service by learning the basics of effective communication to successfully interact with internal and external customers. Become adept at recognizing and anticipating the needs of others; being flexible when handling requests and complaints; and spotting and responding to important verbal and nonverbal messages.

Duration:

2 days

Level:

Foundational

Who Should Attend?

This course is perfect for professionals who want to excel in customer service by mastering effective communication skills.

Credits:

1.2 CEUs

Learning Outcomes:

• Explain the relationships between effective communication and quality service.
• Apply effective listening skills to your interactions with customers.
• Apply effective communication skills to your interactions with customers.
• Identify effective responses to difficult situations.
• Handle requests, problems, and complaints in a professional manner.

Available Sessions:

Session Code	Start Date	End Date	Location	Tuition
Session Code COMM8002-002 COMM8002-002	Start Date Rolling	End Date Dec 30, 2025 11:45 PM EST	Location On Demand	Tuition $999.00	Register For Session
Session Code COMM8000-001 COMM8000-001	Start Date May 29, 2025 9:00 AM EST	End Date May 30, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM8000-002 COMM8000-002	Start Date Jun 10, 2025 9:00 AM EST	End Date Jun 11, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM8000-003 COMM8000-003	Start Date Jul 21, 2025 9:00 AM EST	End Date Jul 22, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM8000-004 COMM8000-004	Start Date Aug 20, 2025 9:00 AM EST	End Date Aug 21, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM8000-005 COMM8000-005	Start Date Sep 23, 2025 9:00 AM EST	End Date Sep 24, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session
Session Code COMM8000-006 COMM8000-006	Start Date Nov 12, 2025 9:00 AM EST	End Date Nov 13, 2025 4:30 PM EST	Location Virtual	Tuition $999.00	Register For Session

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Other Recommended Courses:

• Communicating for Results (COMM7003)