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  • Topics
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    • Staffing & Placement
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Professional Communication Skills Training in Washington, DC or Live Online

Hands-on Training from Experts Small class sizes

To be a key contributor in your organization, you need well-developed communication skills.

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Professional Communication Skills Training

  • Communicating for Results Course

    • IDCOMM7003
    • Not currently scheduled
    • 2 Days
    • Open to beginners

    Enhance workplace communication by identifying styles, interpreting feedback, and overcoming barriers to understanding.

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  • Constructive Conflict Resolution Course

    • IDCOMM7004
    • Weekdays only
    • 2 Days
    • Open to beginners

    Master the skills to transform conflicts into productive, win-win outcomes using proven constructive approaches.

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  • Interpersonal Communications Course

    • IDCOMM7008
    • Weekdays only
    • 2 Days
    • Open to beginners

    Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.

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  • Positive Approaches to Difficult People Course

    • IDCOMM7009
    • Weekdays only
    • 2 Days
    • Open to beginners

    Gain strategies for interacting effectively with challenging personalities using empathy, structure, and communication frameworks.

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  • Speaking with Confidence Course

    • IDCOMM7010
    • Weekdays only
    • 3 Days
    • Open to beginners

    Build confidence in public speaking with expert coaching, audience analysis, and effective presentation techniques.

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  • Effective Communication with Customers Course

    • IDCOMM8000
    • Weekdays only
    • 2 Days
    • Open to beginners

    Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

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  • Negotiating Techniques Course

    • IDMGMT9104
    • Weekdays only
    • 2 Days
    • Prerequisites required

    Build structured negotiation skills to reach mutually beneficial outcomes in complex, high-stakes interactions.

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  • Customer Service Excellence Course

    • IDADMB7003
    • Weekdays only
    • 2 Days
    • Open to beginners

    Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

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  • Leadership Communication Course

    • IDMGMT8112
    • Weekdays only
    • 2 Days
    • Prerequisites required

    Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

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  • 100+
    Years
  • 1 million
    Students
  • 125+
    Agencies Served
A female instructor points at a projection screen while teaching a classroom of adult learners.

Group Training

Since 1921, Graduate School USA has partnered with over 125 federal agencies and trained more than one million federal employees. Led by instructors with deep, real-world knowledge of federal regulations, policies, and practices, our private group programs are practical, mission-driven, and tailored to your agency’s objectives. We offer expertise across key federal domains—including human resources, financial management, acquisition and contracting, leadership, and more—to deliver training where and how your team needs it.

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Complete this form and we’ll get back to you within 1 business hour.

The Fact Is – We’ve Been Government’s Training Partner Since 1921

400+ Courses & Certificates 125+ Federal Agencies Served 200+ Subject-Matter Experts

Trusted by the Federal Workforce

Our alumni consistently commend the expertise of our instructors and the real-world relevance of our programs. Their feedback highlights how Graduate School USA training has advanced their skills, supported their agencies’ missions, and fostered long-term professional growth.

I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace

Charlene S.

Excellent course!

Antonette F.

Great experience. Highly recommend! Mrs. Doris McMillon, was splendid. Her knowledge of the material, ability to effectively relay the information, and relate to students facilitated learning.

Jose F.

It was a great course, I would highly recommend it. I was pleasantly surprised about how updated the content was. Instructor was also very engaging and she answered all of our questions.

La'Toya W.

Our Professional Communication Skills Training are rated 4.8 stars by 27 students

  • La'Toya W. Oct 22, 2025
    Constructive Conflict Resolution Course

    It was a great course, I would highly recommend it. I was pleasantly surprised about how updated the content was. Instructor was also very engaging and she answered all of our questions.

  • Jose F. Oct 21, 2025
    Constructive Conflict Resolution Course

    Great experience. Highly recommend! Mrs. Doris McMillon, was splendid. Her knowledge of the material, ability to effectively relay the information, and relate to students facilitated learning.

  • Antonette F. Sep 26, 2025
    Positive Approaches to Difficult People Course

    Excellent course!

  • Charlene S. Sep 19, 2025
    Communicating for Results Course

    I recommend Deb to continue the courses for communicating. It is a great skill we need for personal and professional life. I really enjoyed the breakout rooms and interaction with my peers. We were able to have meaningful conversations. The instructor gave us real time feedback that we can use in the workplace

  • Sharon B. Sep 15, 2025
    Constructive Conflict Resolution Course

    I learned a lot and I hope to put the course materials to good use. Interesting topic and new perspectives about conflict. Dit was very engaging and knowledgeable.

  • Vinod Siberry Sep 11, 2025
    Speaking with Confidence Course

    Marshall was a great instructor; he was very kind and personable which created a comfortable environment for practicing speaking skills and techniques.

  • Traci Wright Sep 11, 2025
    Constructive Conflict Resolution Course

    I will be recommending this class to coworkers and leadership within my command. I think everyone should take this training. We all can learn from this course material.

  • Lisa B. Sep 11, 2025
    Speaking with Confidence Course

    100% in line to support my needs. Very well planned agenda with an engaging format. I really enjoyed the learning experience. Marshall is very knowledgeable and organized with presentation material, a friendly professional who is very good at what he does for GradUSA.

  • Alyssa G. Aug 29, 2025
    Speaking with Confidence Course

    I had such a great time, and it truly didn't feel like a large workload at all. I looked forward to class every day. Don was incredible and so welcoming as an instructor. He was confident in his students from the start and so enthusiastic - definitely wants his students to succeed.

  • Sharon Smith Aug 28, 2025
    Speaking with Confidence Course

    If you had asked me before taking this class whether it would boost my confidence, I would have said no. But after just three days, I was able to facilitate a meeting with confidence. The shift was surprising and empowering.

  • Moira D. Aug 28, 2025
    Speaking with Confidence Course

    This has been the best course i have taken. Coach Don is an excellent instructor.

  • Letitia W. Aug 28, 2025
    Leadership Communication Course

    The instructor had very personal delivery and was very knowledgeable!

  • Nha Truc Duong Aug 28, 2025
    Speaking with Confidence Course

    Everything went well, very interactive and professors were well prepared.

  • Sherie Coleman Aug 25, 2025
    Constructive Conflict Resolution Course

    I have a better understanding of the win win concept, and the importance of my listening skills.

  • Emma D. Aug 22, 2025
    Communicating for Results Course

    Great experience.

  • Jack M. Aug 20, 2025
    Positive Approaches to Difficult People Course

    Great instructor.

  • Heather B. Aug 19, 2025
    Positive Approaches to Difficult People Course

    Very informative.

  • Dianne P. Aug 19, 2025
    Positive Approaches to Difficult People Course

    This class was very informative.

  • Edward K. Aug 15, 2025
    Constructive Conflict Resolution Course

    Instructor was very personable and because of the small class size kept it at our pace.

Showing 19 of 19 reviews

Interactive Training

Attend courses in-person in Washington, DC or live online. Engage with expert instructors, ask questions, and get feedback on your exercises and projects.

At Graduate School USA, you’ll learn in small groups and receive personalized attention.

On Campus in Washington, DC DC

Get face-to-face interaction with an instructor and other students when you learn at our DC campus. Courses are hands-on with a computer and software provided.

  • Live, interactive class
  • Experienced instructor in the room with you
  • Computer and software provided

Live Online Remote, from anywhere

Get the same interactivity and access to the instructor as in-person students. There are no extra fees and we’ll work with you to ensure your remote setup is perfect.

  • Live, interactive class
  • Experienced instructor teaching live online
  • Remote setup assistance provided
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Professionals hold a discussion with laptops and notes in a Graduate School USA lounge area.
A woman wearing headphones participates in a government training class over video conference, with multiple faces visible on her screen.

Upcoming Communication Skills Training Classes

All times are listed in Eastern Time unless otherwise specified.

October 2025
Interpersonal Communications Course
October 29–30
Wednesday to Thursday 9–4:30pm
$1,049
2 Days

Develop effective verbal and non‑verbal communication skills to improve workplace relationships and clarity.

November 2025
Leadership Communication Course
November 4–5
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days

Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

Effective Communication with Customers Course
November 12–13
Wednesday to Thursday 9–4:30pm
$1,049
2 Days

Strengthen customer service by mastering listening, empathy, and responsive communication with internal and external customers.

Customer Service Excellence Course
November 17–18
Monday to Tuesday 9–4:30pm
$1,049
2 Days

Learn to deliver exceptional customer service by identifying customer needs, enhancing service quality, and resolving issues effectively.

December 2025
Leadership Communication Course
December 2–3
Tuesday to Wednesday 9–4:30pm
$1,049
2 Days

Develop essential communication skills to build trust, foster collaboration, and inspire teams as an effective leader.

Showing 5 of 10 courses

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Organization

Graduate School USA offers workforce training and services across the U.S. and around the world. We are a leading provider of professional development and training courses for the federal government and the private sector, serving organizations and individuals with programs designed to support organizational missions and the personal ambitions of adult learners.

Contact Us

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(888) 744-4723

CustomerRelations@graduateschool.edu

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In-Person in Washington, DC

600 Maryland Avenue SW
Washington, DC 20024

Live Online from Anywhere

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Accredited by the Accrediting Council for Continuing Education & Training

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Trusted training provider for the Chief Financial Officers Council

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Graduate School USA offers authorized PMI training

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Approved Equivalent Provider of the Defense Acquisition University

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Continuing training partner with Society of Defense Financial Management

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