Registration Methods and Related Information

The Graduate School strives to make its registration policies and procedures as simple as possible so that you can quickly and easily register for open enrollment courses. Following these procedures maximizes your chance of enrolling in the class you want, when you want it. Register early; class sizes are limited and classes often fill quickly! If you have questions or need additional information, please contact our Customer Support Center.

2. Register By Telephone with a Credit Card – Another fast way to register and get the most current information about a class
Call our Customer Support Center to register to reserve your place in the class. Payment by credit card is required for telephone registrations. Phone registrations are processed immediately and provide a quick and convenient way to ensure that you secure a place in class.

3. Other Registration Methods (Fax, Mail, In Person) – Allow at least 3 workdays for processing
If you already know your class title, date and location, and prefer not to register online or by phone, you can register by fax or mail. Since class sizes for most of our open enrollment courses are limited and classes often fill up quickly, please note that it could take up to three workdays to process your registration application after we receive it.

• Fax

Fax a completed and signed company purchase order to our Customer Support Center at (866) FAX-GRAD /(866) 329-4723. A government training authorization form (e.g., SF-182) can be submitted in lieu of a purchase order. If payment will be made via credit card, be sure to include all of the credit card information on the government form or company purchase order: type of card, cardholder’s name and telephone number, card number and expiration date.


• Email

Email an electronic file of your completed and signed company purchase order, government training authorization form (e.g., SF-182), or Graduate School Registration Form to us at .
If payment will be made via credit card, we recommend for security purposes that you do not include any credit card numbers on the emailed forms. Please include a phone number so we may contact you to obtain your credit card information securely over the phone.


• Mail

Mail your completed and signed company purchase order, government training authorization form (e.g., SF-182), or Graduate School Registration Form to:
Graduate School
Attn: Registration Processing - CSC
600 Maryland Avenue SW
Washington, DC 20024-2520


• In Person

If you prefer, you can visit one of our locations, and we will be happy to register you!

4. Substitutes
You may substitute another participant at any time before the class begins. Please contact our Customer Support Center to make the substitution and provide the contact information for the substitute. You may have to submit amended paperwork if the payment method for the original enrollment is a purchase order or government training authorization form.

5. Cancellations

By the Graduate School

The Graduate School reserves the right to cancel a class session. If circumstances cause us to cancel a class, we will inform the participant if we need to cancel, but will retain the prepaid tuition or registration forms until the participant or employer informs us to either: (1) refund the money or return the registration forms; (2) transfer the prepaid tuition amount or registration forms toward tuition for another scheduled course for the same person; or (3) transfer the prepaid tuition amount or registration forms toward tuition for another scheduled course for another person.

By the Participant

All enrollment cancellation requests must be submitted in writing by e-mail or fax to our Customer Support Center. If you do not cancel your registration in a timely manner, you will be responsible for the full tuition. To judge whether or not a request is timely, the Graduate School will use the minimum advance notice requirements listed in our refunds policy

6. Transfers
A transfer is defined as the movement of your registration to a future session of the same course. If you are interested in transferring your registration to a future session of the same course, please fax or email your request to our Customer Support Center. You may transfer your registration to another class that begins within six months from the start date of the original registration. A transfer will be processed only if requested in writing, submitted in a timely manner, payment is made for any additional fees, and space is available in the requested class. Only one transfer request will be honored. The transferred registration can be used by anyone in your organization if the tuition was paid by your employer. Refunds will not be made for transfers that originated after any official refund deadline.

The Graduate School reserves the right to judge the timeliness of a transfer request. To judge whether or not a request is timely, the Graduate School will use the minimum advance notice requirements listed in our refunds policy. If the transfer cannot be accommodated, the respective refunds policy for the course will apply.

You cannot transfer your registration to a different course. You must cancel your registration in the first course and then register for the new course. See our cancellations policy.

7. Attendance and Course Hours
Courses are conducted from 8:30 a.m. to 4 p.m., except for most CPE designated courses, which run from 8:30 a.m. to 4:30 p.m. Participants are expected to complete the entire course and should make their travel arrangements accordingly. Failure to attend the entire course may result in your not receiving a certificate of completion for the course.

8. Reserved Rights
The Graduate School makes every effort to ensure each class is delivered as advertised. However, we reserve the right to make changes to any of the products or programs described on our web site or our published catalogs/brochures without notice or liability. The changes could include modifying course content and materials for continuous course improvement and/or academic obligation; changing tuition prices, registration terms and conditions; cancelling a class due to unforeseen circumstances or low enrollment; and making reasonable changes to class start and end dates, timetables and locations. The Graduate School endeavors to give enrollees as much advance notice as possible of any change to their enrollment. If the Graduate School must cancel a class or change the class dates or locations, enrolled participants will be informed immediately. In the event of changes made to our products or programs, the Graduate School's sole liability is limited to the refunding of any tuition or fees paid for any cancelled or rescheduled classes, and the Graduate School is not responsible for any enrollee's incidental or consequential loss.

• Online Registrations
  Registrations made on the Graduate School website require advance payment by credit card (American Express, Discover, Diners Club, MasterCard, VISA and Government purchase cards) at the time of registration.



• Registrations Submitted by Mail, Fax, Phone or in Person
  Payment options for registrations submitted by mail, fax, phone or in person are:
  
  
  • Credit card (American Express, Discover, Diners Club, MasterCard, VISA and Government purchase cards)
  • Money Order, Check or Cashiers Check
  • Electronic fund transfer (EFT)*
  • Government training authorization form (e.g., SF182)
  • Purchase order
  
  
  Pre-payment is required prior to rendering of services. To ensure your place in the class, submit purchase orders or Government training authorization forms at least three (3) weeks prior to the start of the class. Billings for registrations made by purchase order or Government training authorization form will take place immediately upon registration. Federal departments and agencies have the authority to authorize advance payment of training-related expenses such as tuition, per diem, travel, and other expenses essential to training. Additional information and guidance is found in the U.S. Office of Personnel Management Training Policy Handbook and at 31 U.S.C. §3324 (1997), 5 U.S.C. §4109(a)(2) (1997), and 41 Comp. Gen. 626 (1962). * Electronic fund transfers payments can be made with Automated Clearing House (ACH) payments processed through the Vendor Express Program. To initiate the electronic funds transfer, the Federal agency should complete the "Agency Information Section" of SF 3881 (ACH Vendor/Miscellaneous Payment Enrollment Form) and fax it to 202-479-4895. If you have questions or need additional information, please call the Graduate School Accounting and Finance Office at 202-314-3373.



• Course Materials
  The tuition for our open enrollment daytime classroom courses includes all required materials unless otherwise noted in the course description. Books and/or other course materials may have to be purchased separately for our Evening and Weekend course and our distance education courses. If course materials or textbooks are not included as part of the tuition, the confirmation notice will provide information concerning any textbooks or course materials.

2. Required Registration Information
Tuition fees and course schedules are subject to change without notice. Please refer to the course catalog on our Web site for the most current information. Submitting the following information will facilitate processing of your registration:

• Participant e-mail address
  
• Participant name, preferred mailing address, telephone and fax numbers and position title
  
• Course title, 9-character course code and, if applicable, the date(s) and location of the course
  
• If payment will be made via credit card, be sure to include the following credit card information: type of card, cardholder’s name and telephone number, card number and expiration date

• Authorized signature of the official responsible for approving the training
  
• Approving official’s name, preferred mailing address, telephone number, fax number and position title
  
• Billing address and billing telephone number
  
• Purchase order number or billing reference number

** FEDERAL EMPLOYEES RECEIVING TRAINING OR EDUCATIONAL SERVICE FROM THE GRADUATE SCHOOL WHILE ON OFFICIAL TIME

When a person employed by the Federal Government attends a class at the Graduate School, where a Federal employee receives educational services from the Graduate School, or where any other such educational or training service provided by the Graduate School to an individual or group is subject to the Government Employees Training Act or is otherwise paid for in whole or part by the employees’ Federal agency or another Federal agency, the Graduate School will consider such employee to be on official duty during the time such educational service or training is being provided. The Graduate School will respond to requests by such employees’ agency or other authorized Federal official for information regarding such employee or employees, such as hours of attendance, completion of the course or class, and other educational or training-based information.

3. Discounts
If you are interested in achieving cost savings for large groups, please check the information concerning our on-site contract courses and customized solutions to meet specific organizational needs. The Graduate School is a GSA Contract Holder.

4. Returned Checks
There is a $25 processing fee for returned checks.

5. Refunds
See details for Refunds

6. Prepayment Account
The Graduate School can establish a prepayment account for an organization that wants to purchase training units. Once purchased, training units can be used to pay for open enrollment registrations and/or on-site contract classes. To establish an account or for more information, please contact our Customer Support Center.

• For Daytime Classroom, Leadership Development Programs and Distance Education Courses
  We will send you an email confirming your registration at least 14 calendar days prior to the class start date.
  
  
• For Evening and Weekend Classroom Courses (Washington, D.C. only)
  We will send you an confirming your registration no later than 7 calendar days prior to the class start date.

Please do not make nonrefundable travel reservations before you receive the registration confirmation notification.

3. Class is full or has been rescheduled
If the class is full, or has been rescheduled, you will be notified by a customer service representative.

4. Cancellation Notification
You will receive an email notifying you that the class has been cancelled if the class is cancelled due to low enrollment or for some other reason.