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Systems Thinking

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Find out how your organization really works and gain insight into tackling workplace issues through systems thinking. Develop systems thinking skills for everyday use. Assist work teams with complex problems and design appropriate interventions by learning the vocabulary for communicating about systems, casual diagramming techniques and the use of systems archetypes in practical settings.

Additional Information:
If your organization needs on-side delivery of this training at a location of your choice, please call (202) 314-3593 or email Tadessa.Jones@graduateschool.edu
Who Should Attend?
Anyone interested in gaining insight into workplace issues through systems thinking.
Learning Outcomes:
  • Describe the cause-and-effect dynamics of performance and phenomena (good and bad)
  • Apply the vocabulary and diagramming techniques for using systems thinking in practical workplace problem solving and analysis
  • Apply the systems archetypes and tools to your own workplace challenges
  • Outline:
    Untitled Document

    Day One
    What is Systems Thinking
        Why We Develop Systems
        Leadership and systems
        Foundations of Systems Thinking
        Systems Thinking Considerations
        Cause and effect

    ENTERPRISE Architecture and Systems Thinking

        What Does EA Include?
        Benefits of and Enterprise Architecture
        Federal Enterprise Architecture and Reference Models


        Flowcharting Considerations
        Using PowerPoint to Create Flow Charts

    System Performance Measures

        Efficiency versus Productivity
        Efficiency and Utilization
        Factors Affecting Productivity
        Improving Productivity

    Day 2
    Systems, Designs and Layout

        Quality Function deployment
        The Kano Model
        The House of Quality
        Product and Service Design
        Trends in Product & Service Design

    Systems and Quality

        Quality and Cost
        Dimensions of Quality
        Determinants of Quality
        Inspection Costs
        Statistical Process Control
        Control chart
        3 Sigma and 6 Sigma Quality
        Use of p-Charts and c-Charts

    Analyzing A System for Risk

        Improving Reliability
        Redundancy and Reliability
        Complex and Parallel Systems
        Failure, Modes and Effects Analysis

    System Control

        Closed Loop Systems
        The Closed Loop Communication Challenge
        Steps to Adoption

    Course Details
    CODE:  LEAD8100L
    TYPE:  Classroom-Day
    LENGTH:  2 Day(s)
    CREDIT:  1.2 CEU
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